Honest Answers, Before You Trust Anyone With Your Recovery.

Three quick checks. One: we never call you out of the blue — we only respond to written submissions through this site. If anyone phones you claiming to be us, that call is a scam. Two: we never ask you for a seed phrase, a wallet PIN, or a remote-access login of any kind. No legitimate recovery company will. Three: we never demand an upfront cash retainer. The first consultation is genuinely free. If any contact violates any of those three rules, the contact is the recovery scam, not the recovery.

Today, ideally within the first week, but the chain trail does not vanish — it stays on the public ledger forever. The reason speed helps is that the off-ramp counterparty (the exchange where the stolen funds left the chain) is more likely to still hold those funds in a recoverable wallet within the first 30–90 days. After that, the funds may be withdrawn into bank rails or routed through additional layers, which makes the recovery filing harder. Open a free consultation as soon as you can; we will tell you on day one whether the trail is still actionable.

Five things, and only one is strictly required: the wallet address you sent funds from. The other four make the assessment faster and sharper: the destination wallet address (the platform’s deposit address), the transaction hashes for each deposit, the platform name and any URLs you used, and a written timeline of what happened (when you funded, when withdrawals stopped, what the platform said). Screenshots of deposit confirmations or chat history with the operator are useful where you have them. We do not need — and you should never share — your seed phrase, your exchange password, or your wallet PIN.

We read every consultation submission, regardless of dollar value. Whether we accept the case for paid recovery work depends on whether the trail is workable and whether the dollar value justifies the filing pathway needed to recover. Smaller losses sometimes have a clearer recovery path than larger ones — it depends entirely on where the funds went. The first consultation is free, so submitting your case never costs you anything.

No upfront cash retainer for case scoping — that is a hard line. If we accept your case after the free consultation, the engagement letter spells out the fee structure clearly in writing. The standard structure is contingent: we are paid a defined percentage of any funds we actually recover. Where a case requires unusual external costs (court filing fees, third-party data subpoenas), those are itemised in advance, never assumed. You will never receive a vague invoice from us.

Chains: Bitcoin, Ethereum, Tron (USDT-TRC20), BNB Smart Chain, Polygon, Arbitrum, Optimism, Avalanche, Base, plus the cross-chain bridges that connect them (where most laundering routes pass through). Off-ramp exchanges: the major regulated venues that respond to compliance filings — Binance, Coinbase, Kraken, Bybit, OKX, KuCoin, Gate.io, Crypto.com, Bitfinex, MEXC, and the smaller regional venues operators rotate through under regulatory stress. If your funds went to a chain or exchange not on this list, mention it in your consultation — we will tell you whether we can work it.

We do not publish a single recovery-rate number, and any recovery firm that does is being misleading — recovery rates depend almost entirely on where the stolen funds ended up, not on the firm’s skill. A casefile that off-ramps to a major US-licensed exchange is a fundamentally different recovery proposition from one that off-ramps to a sanctioned mixer. What we will tell you, in writing, on day one, is which kind of casefile yours is. Honest go / no-go up front is more useful to a victim than a flattering aggregate number.

You get an honest, written explanation of why — what the on-chain trail showed, where the funds ended up, and why that endpoint will not respond to a recovery filing. We do not charge for that assessment, and we will not pretend otherwise to keep you on the hook. We may also suggest other actions worth taking even when recovery is not realistic — filing an IC3 report for federal records, alerting the platform’s banking partner, or warning others through public scam-broker databases like ours.

Yes. For high-dollar-value casefiles, we routinely produce evidence packets for a victim’s existing lawyer, in formats their court filings will accept (chain-of-custody hashes, named off-ramp wallets, on-chain trail diagrams). If you do not yet have a lawyer and your case warrants one, we can suggest practitioners we have worked with on civil-discovery overlays — including KYC-on-wallet motions — but we are forensic recovery analysts, not law firm referrals, so the choice of counsel is yours.

Often, yes. Second-wave recovery scams are common in this industry, and victims of them are some of the most frequent submitters to our office. If you paid an upfront retainer to a “recovery firm” that then went silent — or kept asking for more money — bring that case to the consultation alongside the original loss. We can sometimes recover both losses through the same exchange-compliance filing pathway when the second-wave operator off-ramped through a named exchange.